Data Managed Services

Get continuous management of your data environments, ensuring data integrity, availability and information security without losing control of costs.

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The constant management of data environments anticipates and mitigates risks during migration, in addition to ensuring high performance, cost control, updating and optimization.

These are some of the benefits we offer with our managed data services.

In addition to all these benefits, we spare no effort to minimize impacts on the functioning of your organization’s cloud environments. Thus, the time lag between ingesting the data into its original storage and making that data available is reduced.

Want to take the next step in your cloud journey?

Data Managed Services - Pillars and Bases

Count on our specialized professionals and our consolidated partnerships with Microsoft and Snowflake.

Check below how we help your company in data management!

Monitoring execution and consumption of Data Pipelines
Review of Good Architecture Practices
Performance Evaluation and Consultations
Capacity management by type of workloads, data domains and concurrency.

Security compliance analysis of data environments
Access and identity management in data environments
Exposed data detection and security recommendations

Cost analysis with top offenders and recommendations
Cost alerts and notifications according to consumption patterns
Review of data storage and retention policies
Re-architecting, provisioning, and scaling suggestions for data workloads

Backup management of the storage layers that make up the Data Lake
Versioning of scripts and templates for data ingestion, transformation and orchestration pipelines
Disaster Recovery Strategies and Environment Restoration

Aiming to guarantee the best management in each of the pillars, Dedalus also uses tools, operations and processes. Check it out below!

Observability

Modern data environments demand well-instrumented and proactive monitoring. As they are charged according to the use and use of specific data solutions, this activity is crucial for the cost and performance to be within the expected standard.

Data environment monitoring

Performed by a team of trained professionals with extensive experience in data environments and large volumes. We monitor the data pipelines, focusing on ensuring that our customers' data is:

Ingested from the most diverse origins
Made available at its expected destination location, undergoing transformations where necessary.

Data Operations

It covers the maintenance and support of data environments throughout their lifecycle. How it is used and accessed securely and consistently by companies that need reliable data for their decision-making.

Activities related to Operation management

Incident management
Problem management
Crisis management
Change management
Settings management
Identity and access management
24x7 technical support

Data Governance

Our team of specialists promote monitoring activities to ensure the quality and security of the data, permeating the activities included in the pillars of Performance, Security and Costs at Dedalus.

ITSM

We use a set of detailed best practices for managing IT services, which allows for better structured and controlled workflows.

With ITSM, we promote integration between tools from monitoring, customers and partners, process automation with standardization through a service catalog, all managed in a unified IT platform.

Service Indicators

For all Service Levels and in real time, we provide our clients with reports containing service indicators and information related to the data environment managed by Dedalus.

The managerial book is available online, accessed through the Dedalus ticket opening tool for consultation in real time. It also includes the following information:

Follow-up on tickets (Lifecycle of tickets)
Service Time Analysis - SLA
Review of users enabled to access the system

SLA - Dedalus Service Level Agreement

With the SLA, it is possible to determine the form and priorities of service for calls opened with Dedalus, defining time standards of:

Service
Answers
Solutions to problems or incidents

If any incidents and/or occur in Microsoft Azure services, we support you in opening and following up the technical call with the providers.

Portal de Atendimento ao Cliente

Incorporamos soluções tendo como base o ITSM, possibilitando a automatização dos processos internos e garantindo uma melhor estrutura para o atendimento de nossos clientes.

Destaque para a possibilidade de acompanhamento pelo cliente, por meio de dashboards com o cockpit operacional em tempo real das filas. Isso proporciona à gestão de operações de TI da Dedalus ser mais eficiente e transparente.